Allison W.

I ordered mass cards on a Sunday for a funeral on Friday. I paid the express shipping rate, which said they would be here Wednesday or Thursday. They are located in northern California, and I am located in Southern California. On Wednesday my product still said "making" I emailed customer service and received a generic response later that evening. On Thursday morning, my product still said "making." What was the point of paying $24 in shipping if they can't deliver it as promised. I ordered bookmarks from another company and a guest book from a different company a day after I ordered the mass cards and BOTH of those items arrived on time with no issues. We talked to customer service who said they would try to ship them out Thursday evening. I told them the funeral was Friday morning. They said I could have a refund if they didn't arrive in time. BUT I still had to order them from another company A DAY BEFORE the funeral JUST in case they didn't arrive on time. Which surprise, surprise they didn't. I got an email while at the funeral that said my product had been delivered and for my inconvenience, they gave me a 25% off coupon for my next order... I won't need that since I won't be ordering from Zazzle. At least they didn't give me any hassle when I called them for my full refund since they did not arrive on time. Just a heads up, don't order anything of importance from this company. AND don't trust the shipping dates, even if you pay the ridiculous amount to have it shipped on time.