Allison S.

My review is based on 2 things:

1. The host gave me a 3/5 rating on VRBO for cleanliness and communication. I disagreed with this rating and when I contacted the management group I was told by Jeffry DePaola that he did not post that review and he didn't know how it got there and he would definitely change it. This is because, even though the condo was dirty, I cleaned it upon arrival and didn't complain. The faucet in the bathroom was covered in toothpaste crust, the walls were dirty, the counters were dusty, the cabinets were greasy and dirty and we had to wash all of the dishes before we used them. When we checked out, we went above and beyond the check out instructions, we piled the towels, washed the dishes, took the trash out and stripped the bed. Even after all of this- he game me a 3/5 rating for cleanliness. As far as communication, we communicated with him-but it must have not been what he wanted to hear. The refrigerator was not working and when we reported it he said he would get someone out there to look at it. No one arrived, and then he slammed me in reviews saying we just didn't shut the doors properly. Not our fridge- not our problem- we were just reporting it, so I'm not sure how I got a 3/5 for communication? We followed the house rules exactly, but yet still received a 3/5 for that.

When I brought this up to Jeffrey, I was told that he would fix it (I have the emails stating this several times) he never fixed it. When VRBO finally called him, he refused to change the rating because I left a bad review for his company (NOT because I actually deserved the review)

SHADY!

2. The harassing emails...Then the emails started. I received email after harassing email stating that he didn't like the review I left and that he would NEVER change my customer review on VRBO. I wish I had read the tons of bad reviews about this company before we booked, I'm left with feeling harassed and taken advantage of, not to mention my personal time that has been given up to defend myself against a liar and a horrible person.

Don't just take my word for it, check out the reviews from others before you book with this company! Buyer BE-WARE! I wish I had been!

Photos of the broken fridge and gross bathroom faucet- just to give you an idea of the property