A couple years ago, I ordered some items and the service was great. This year was a bad experience. I purchased a couple of throw blankets along with a late birthday gift for my girlfriend. I ordered a sweater for her since it was on sale for a good price, and then after my order was processed and reviewed they took off the sweater on the email notice that I got. They should have just not had that out of stock item on their site. It's so frustrating, also I reminded them that I needed a gift box for the order, and when they replied they said I would be getting it for sure, guess what I got my order and there was no gift box or gift wrap, even though on the slip with my purchases it said it would have 1. The first year I ordered from them the customer service was great and the gift boxes were sent and listed on the slip. This year I'm having second thoughts about ordering from them again.