Allison B.

They tried to charge me $100 more than what Economy Bookings (through whom I'd booked the rental) said I'd owe upon arrival (which was $189.77). I had to speak to a man on a screen inside of a kiosk (no one actually works there at the location; everything is remote). He kept insisting that the quote was through a third party and that they did not have to honor that quote. Then he tried to tell me that my insurance (which is the most expensive and comprehensive you can get and pays for rentals because I lease a car) would not cover this rental. But I'd contacted my car insurance (Liberty) in advance, and they said it was covered. Aco wanted me to buy THEIR insurance. I refused. So they wanted to hold a $1000 deposit! I again refused and threatened to call the police because they were committing fraud and to contact the Better Business Bureau. So they reduced the fee to $40 over the quote and held $500 instead--but then they wanted to charge me $18 for a Sunpass. I knew I did not need one. All I planned to do was drive from my Airbnb to the back 5 miles per day--so I called them out on this scam as well. The man on the screen kept insisting, so I asked for the shuttle to take me back to the airport where I'd rent from a different company and write a negative review of them online. So he agreed to let me go without the Sunpass. They also tried to get me to sign a contract without first seeing it! I refused. The contract isn't even real, it turns out. It's a receipt. My car was several years old. I had to purchase a device to hold up my phone so I could program the GPS on it. There were nicks and scratches all over the car, and the seats inside were stained and torn. It was pouring raining on my drive to my Airbnb, and the windshield wipers were useless. I could not see. I had to get off the highway and drive slowly on back roads. On my final day with the car, the hatch kept acting like it was going to blow off on the highway. The car and the steering wheel shook when I drove over 45 mph. When returning the car, I ran into another very unhappy customer. Turns out they were charged $100 more than the quote listed on another third-party web site. I'm glad I didn't let them get away with it. Guess what though, halfway into the transaction, I began to record the conversation on video with my iPhone. I have it as backup should they try anything.