Placed my order AND THEY TOOK MY MONEY on December 11,2018 and have been going back and forth via email ever since. Was once promised I would receive 10% back from my orders, never happened. Was promised on three separate occasions it was now being listed as a rushed priority, it's now April 26,2019 and I'm totally empty handed. Was given the same sob story as everyone else that they had a broken system and were backed up from the holidays. Excuse after excuse. However I posted negative reviews on their Instagram account and within the hour received a hateful direct message and was promptly blocked. So turns out they'll answer to some negative public PR! Based on the many other negative reviews I see, this company is a total scam.