Allie C.

I wouldn't even give them one star. I have had the worst experience I have ever had with this company. My husband and I always fly United. We got into a jame and had to buy tickets online through just fly. We went to check out when the system wouldn't allow us to check out with an infant on our lap. We called in and asked what we needed to do. I explained on the phone I wanted to proceed online. The agent insisted we do it over the phone. I am always leery of these things because I don't want to miss any details. The agent asked us if we were going to be checking bags, we explained no we'll be flying with carry ones and a personal item. He said that's not a problem there is no charge for those. When we were in line to board spirit airlines. We were told we needed to pay for our baggage we said no we have carry on, they said we charge for carry on. We explained that just fly said we wouldn't be charged. They said we would have to take it up with just fly. We called just fly, and they said it's the airlines problem, it's GENERAL information. My husband corrected him, information is correct information we were misinformed. The agent on the phone said we would have to talk to a supervisor. He said he would have them call later that evening! We never got a call, a day later we called in and they said that they would do something to make it right. We were ok with that. They said they would contact us and let us know within 72 hours what they are going to do. We never got a call back. We called in asking what was going on, my husband got on the phone with 3 supervisors a three of them hung up on him and told him there was no higher authorities to speak with or help us handle our situation. I have never been treated so poorly by a third party agency. I will never use this company to book my flights again!