Alizah T.

I used this service to install antivirus software on my laptop. Due to a poor internet connection on my end, I spent two hours on the phone with a representative trying to get auto-renewal charge deleted from my account and trying to get the softball installed. After the antivirus software was installed I noticed I had a double charge for services on my credit card. When I called back and explained the double charge, the company said they had to wait 48 hours to conduct an investigation even though it just happened. After the 48 hours, I did receive my refund. I will say while the service can be slow and hard to understand at time, my antivirus software has kept my laptop safe.