Alisha R.

I have been using Skip for many years and in the beginning they were amazing. The best customer service, it really was impressive. Now? It's laughable. I spend about $1000 a month with them and will only complain if items are missing because I've paid for them. If I don't like something I just deal with it. But they started giving me a hard time in the chat saying that they will no longer be able to accept future orders from me or issue refunds. So I emailed customer service and was able to get my refunds.

I was able to still make future orders without any issues but every time I had a complaint, they would give me the same message. They have no problem taking my money, but to refund? It's like pulling teeth! The fact that I'm ordering so often would only result in a higher chance of there being an error, it's basic statistics here.

Yesterday was the last straw. I received my order with an item missing and it included the restaurant receipt which showed the item not included, but my Skip receipt showed that it was ordered and paid for. This is clear proof that I didn't receive something I paid for. You know what they did? Refuse service and refuse to give me a refund. Are you serious?! I have proof I paid and didn't get an item, but they are now stealing from their customers. They put the customers are fault when it's the restaurants that are messing up.

I plan to put them on blast all over social media. They are a disgrace, liars, and thieves and should be ashamed of the "service" they are providing.