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We ordered banners 20 days ago; however, due to the design team, the proof wasn't received in a timely manner; Therefore, the order that was supposed to be received on time after two weeks got delayed. Even, when the actual order was received, it was partially delivered and the partial order was lost. The banners were required for the convention that happened over the weekend.
Numerous phone calls were made to resolve the issue in a timely manner; however, no resolutions were made, and we had to suffer the loss. Furthermore, the hold over the phone was significantly long and intentional.
We felt as if we owed this company and the representative money.
Most of the employees at this company are Indians and represent certain religions. Dealing with them, they didn't leave any opportunity to take revenge whatever that would be.
There are new players in the market. Highly recommended. Avoid these guys at all costs.
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Some of your staff are awesome. Some staff need to be fired.
Dear Alisha,
We sincerely apologize for the unfortunate situation you've encountered with your order. It deeply concerns us that a part of your order went missing and that our customer support team hasn't been able to provide you with the assistance you needed. We completely grasp the significance of the banners, especially as they were intended for an important event.
At our core, we are committed to ensuring customer satisfaction, and we always strive to address any issues with our customers' happiness in mind. We kindly request that you reach out to us at feedback@bannerbuzz.com, as your feedback is invaluable to us. We are fully dedicated to doing everything in our capacity to rectify this situation and make it right for you.
We genuinely appreciate your patience and understanding as we diligently work towards resolving this issue to your utmost satisfaction.
Best regards,