Alisha B.

The rep did her job but it was very difficult to even get to speak with someone in the first place. Trying to find contact information for Groupon should be a lot easier. I do not feel I should have had to call in to get the status of a refund for an event that was canceled and not rescheduled. If I hadn't been able to find contact information, my canceled event would have been ignored totally. And then when I was told they could only refund with Groupon Bucks is unacceptable. I paid cash for the tickets and would expect to get a cash refund. I used to think Groupon was an upstanding company helping small business, but now I feel like they are only out to make money and scam people. I feel Groupon should be more understanding and helpful in this unprecedent time. Most companies are standing up and going above and beyond for customer satisfaction, Groupon is not one of those companies. I guess I'll be using Living Social more for my purchases going forward.