I have been an Oz Sale customer since it was first launched all those years ago and cannot speak more highly of them sure there's been occasions when my orders or part of have not been able to be fulfilled and a refund has always been issued, If your looking for an item that you need asap don't buy from them as they take weeks sometimes but that's the name of the game you cannot have everything, I would rather shop with them then major department stores and all of my items have been first class! And I will continue to buy from them! Why all the negative comments? Seriously shop elsewhere then.