I placed my order more than 6 weeks ago and I haven't received so much as a tracking number. They were, however, definitely very timely in charging my card. And filling my inbox with junk emails about how to use the product I haven't received. I've emailed Rebecca Tecson in customer support for status updates and first was told that my order was caught up in customs (note - this is NOT an American company, which isn't disclosed anywhere on their website). On my second follow up, weeks later, she just blew me off. When I asked for a refund she offered a promo code for another painting, which is laughable because I will never buy anything from this company again. And neither should you. You've been warned.