I purchased a few items from Mr. Porter, nothing cheap or worth disregarding. Since my order in June, I have not received anything. The packaged was "damaged" according to UPS tracking, and since reported, I have contacted Mr. Porter over the last 2 months over 10 times. I have received the same "copy and paste" email from them saying how sorry they are for this issue, and that they are working on it. But 2 months? Give me the refund I have been asking for or send me new products. Unfortunately, this has been the worst customer service I have had, enough to make me write a review. I never write these.