Ali G.

Terrible experience tonight. Seems the Doordash driver didn't feel like coming out to our address, so he drove home. I only figured this out using my Doordash app, when I saw him driving the opposite direction from the restaurant. When I contacted Doordash chat, they assured me that my order was still coming. After two hours, they suggested they apply my payment as a refund to a future order as the driver had indicated he was not going to deliver tonight's order. What? I indicated that I didn't want to be charged for the order (and the tip!) that never arrived, and I wanted not only be refunded but given some incentive to use their service again. Their best was $5 toward my next order. I tried to cancel my membership on the spot with the current Doordash chatter, but she disconnected my chat saying "you have not responded in some time so I'm disconnecting the chat" despite my immediate and fast typing response. This was just the worst and craziest customer experience ever. I definitely advise people to steer clear of Doordash - their poor customer service is going to catch up with you or them soon enough!