Bought the tech support. Because it supports 3 computers had them fix my old desktop that had a virus. My boyfriend's computer had a problem and they helped him fix it. Working great and his virus is gone. Kept the support for the third one for my new laptop when needed.
Boyfriend took his computer to office depot, said they could not fix it. Sold him a new one, Paid someone else to fix it. Still not working. Called Omnitech and got connected to Anthony and it is fixed. Best investment ever.