Alice w.

Placed an order on the 29th January. They failed to tell me that one item wasn't actually in stock. I went away, after 10days was surprised to see the items hadn't arrived still, called them and enquired. Told my second item was being held back until the other became available. There couldn't tell me when this would be, I had to email. So began a painfully slow and unhelpful process of emailing and chasing the order, and hearing back a few sentences of "thank you of your patience..." on average 2-3 days later. They wouldn't dispatch the item in stock nearly a month later, because they refused to pay for the postage of two items. They then finally told me that the second item was to be no longer supplied by the manufacturer, so they would go ahead and ship my first item. This was one month later from initially ordering. It then took another week for them to notify me that unfortunately the one item they were able to send to me - had in fact been sent to the wrong address! At this point, I admitted defeat to their complete incompetence, and asked for a full refund. (I did ask that as compensation they still send me said item if and when they actually got their s*** together, however this request was instead replaced with a £5 gift card offer. Which I had previously been given upon check out anyhow. Because I'm really going to be rushing back to using their service again.)
And now I've entered the process of refund, which when I've asked if somebody can tell me exactly when my money will be returned, I am met with short and utterly vague response of "they'll email you when it's processed". I feel like I should being getting some form of interest for my money that has been sat in their pockets all this time!
Such a painful, incredible waste of time, embarrassing lack of customer service and poor communication. Not only have I had to constantly chase this, but they had no problem taking my money from me having false advertised products that weren't in stock. I could have bought these 10 times over, at an equal discount elsewhere. I would strongly advise searching around the web for other deals before using this company - approach at your own peril!