Alice L.

I had a booking which indicated the time range of the delivery will be 7am-6pm, which is reasonable as I expected the delivery driver to at least give me a call or text when at or on the way to the property. Instead I received a call from the manager at 8am to say the delivery driver has been there for an hour. I wasn't even able to arrive at the property! The delivery driver just sat in his van and waited for an hour that I paid for before contacting anyone! Once I contacted customer service I was informed this is a realistic approach of any delivery service, and therefore I will not receive a refund. Completely unprofessional, if they cared about their customers the driver would try and reach me to make sure my delivery is complete and represent the company in a proper way. Therefore afterwards I booked a small local business from gumtree who were 10 times more professional.