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They take way too long to answer any questions. I was locked out of my account and they asked me to send them a lot of my personal information, so that I can regain access. I answered all of their personal information questions on the 1st of April, I wrote to them again on the 4th then the 5th, they answered only one of my questions and still never reached out about regaining access to my account. I wrote again on the 5th with no answer, it is now the 16th of April, and I am still waiting.
If you have issues with your account, Etsy will NOT help, if you are lucky and don't have any problems then it is fine to use.
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