Algernon W.

I wanted a Braun steam generator iorn but a over £200 a tad too expensive. I went on Google in hunt for a Braun to my delight I saw one for £99.00 I did a bit of a search about the Merchant that advertised it.one Direct Vacuum these boys really play hard. Firstly they never answer the phone, the reply to one email out of12 or more not telling me where the Braun that I spent the day it was supposed to come is only to tell me that their phones are down. Cut to the chase I peppered them with emails with some really fruity swearing. Door bell rang yesterday a courier grinning at me box in hand before I could say Bob is your uncle he bolted to his van, gone. Then only me a £49.00 Tefal opened the beat up box and it stank. Phoned straight away same old same old woman telling me not to hang up because an agent will be with you soon. Their returns policy reads like a scammers charter. I will be sending it back tomorrow will also have a chat with trading standards I am sure what they did in really off the scale. Ho can they thank you for the order telling me what is comming my way only to see a smelly old box stuffed with paper anda lousy refurbished TEFAL.