I was sold a faulty rip off Samsung T5 external hard drive, that broke down after a month. Since then, I have spent over 4 weeks doing everything I can to get a refund, dealing with the completely incompetent customer service team. A representative named Gael has written to me 10+ times saying my "refund was being processed", yet a month later, I am still waiting to be refunded. Meanwhile, I have the seller now asking me to pay for postage to send this broken product back.
Stay away from this website at all costs. They clearly do not quality test their sellers, and are not ready to cover the financial consequences of their clients being sold useless products.