Alex S.

I was lucky enough to get a PS5 from them on launch day. When it arrived everything was sliding around in the box which was not a good sign. Upon opening it I found no insulation and the bundle items were just sliding around. The ps5 box was damaged, controller box ripped, and a game case was cracked and the seal was broken. I emailed customer support and they just told me that if everything worked then enjoy it, otherwise I have to return everything. This could have been much worse and when spending over $900 on a console bundle I expected a little more care going into the packaging. They certainly lost my business.