First day I bought it they couldn't connect me and up sold me on a new plan,
Then they couldn't connect me to my plan after I bought over $100 worth of product.
REFUSED TO GIVE ME A REFUND.
Had to call later in the night, somehow got connected.
Wanted to use my hotspot (speeds slower than $#*!ing Christmas by the way) the hotspot was so slow I called customer support and the robot gave me attitude and $#*!ed up my data connection for an hour along with agents giving me attitude as well.
Now I'm being told my hotspot I NEVER GOT TO USE is somehow out? SPEED TESTED THE HOTSPOT AND ONLY GOT 0.11 to 2mbps max download speed on FULL BARS.
Do not buy from straight talk and do not buy from Verizon unless you are okay with being scammed YOU HAVE BEEN WARNED.