Alexis W.

I purchased my order and the order wasn't shipped until 3 days after. My outfit is not going be here in time for my birthday and that was the ENTIRE point of buying it. I see a lot of other fellow customers sharing that many products from their order's were MISSING that they bought and that they have not been able to receive compensation whatsoever which really scares me and I'm going to be honest with you all who are reading this... I believe it. I tried to call the fashion nova number and I was told by a automated machine that it's going to be a 203 minute wait. That's so trash. Dead like 3.5 hours. I reached out with a claim via email 3 DAYS AGO, no answer. I tried to reach out online on the website that they advertise as "live chat" and its just a "Nova Bot" that only has select prompts for you to choose from. I can't stand this sites horrible customer service and shipping and I promise this will be the LAST time I order from Fashion Nova ever again because it truly isn't the company it used to be. Oh and best believe I'll encourage my friends not to either because you got all these celebs still hyping up Fashion Nova like it's still conducting itself like it did when Fashion Nova first came on the scene and that just aint it. Fashion Nova is DOO DOO, GARBAGE, TRASH now.