Alexey F.

I thought a customized painting from a photo of my gf would be a great gift for her, and I wasn't mistaken.

A friend of mine recommended Drawberry and although it's still in beta I decided to give it a try.

The whole system is bidding-based which means that I placed an order, describing my preferences and then saw painters giving bids on that order.

I chose a painter with a great portfolio and he said that a week would be enough for him to finish the painting and mail it to me.

I prepayed 20% of the price and two weeks later I neither got a parcel with my painting nor I heard from the painter himself.

I contacted moderators several times and they (replying to my messages in about 12 hours) said that they can't get in touch with the painter as well.

Anyway, I had been sending emails to Drawberry administration for more than 20 days when suddenly I got a note from my post office.

The painting turned out to be great, although that Spanish painter hasn't yet decided to at least text me...

The quality-cost ratio is great as well, but the communication system is now as thought-out as regular customers would like it to be.