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Alex D.

Contributor Level

Total Points
84

1 Review by Alex

  • Better Braces

10/13/18

Garbage! Absolute garbage! DO NOT EVER BUY ANYTHING FROM THIS SITE!
I ordered a new ankle brace to try and make some room in my soccer cleats and get back to a level before I sprained 3 ligaments.
When I checked the progress of the shipment it said both "processing" and "complete". I checked my PO Box but had nothing. I called 3 times, sent 2 emails (both of which went unanswered) and chatted on Facebook. No one ever provided me with a tracking number.
Lo and behold they sent it via UPS who does not deliver to PO boxes and my item was returned. They said it would be re-shipped with USPS but still no tracking number. The call centre is useless and the only way they can get in contact with the warehouse is via email, and the warehouse is apparently in control of everything.
I finally decided to take the refund and they only refunded me a portion of the cost (they kept the shipping) despite this whole problem being created by them!
This company is full of crooks and scammers. AVOID AVOID AVOID! I wish I had read reviews before ordering!

Alex Has Earned 2 Votes

Alex D.'s review of Better Braces earned 2 Very Helpful votes

Alex Has Received 1 Thank You

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Heather Z. thanked you for your review of Better Braces

“Reported them to payPal”

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