Quite possibly THEE WORST SITE TO PURCHASE FOR ANYONE! I was enticed for their unbeatable prices on electronics, tools and drones (My hobby). My first couple of orders started in late January. Around late February I needed masks and gloves for my family to weather the Corona virus here in the US. I was having a hard time finding them on Amazon or Ebay etc. They seem to have them available and cheap. So I put three different orders in. After almost three months I decided to open a chat and inquire. Turned out one was supposedly shipped back to them (BULL$H*T). One was never shipped (they said it was on website with tracking) and the third was shipped a month after I ordered it and to this day it has not arrived (3+ months). On a positive note I ordered a drone that I paid an extra $15.00 for expedited shipping. I found out it was shipped from within the US and it took almost two months to receive. It came with a bad battery so I had to jump through hoops for them to send me a replacement battery. I had to send video and pictures and an explanation of what the problem is. After two weeks of going back & forth and jumping through hoops they said they are sending a replacement battery ASAP. Long story even longer it's been two more months and China post reported it was just shipped today from California? They entice you with great prices but shipping, refund and customer service is the worst ever! Hey Banggood you are full of crap and your way of doing business really is horrible. Everything their auto response Kathrine L writes is BS, you guys have 1 out of 5 star reviews and you have thousands of unhappy customers? Lets see how they spin their response...
NOTE: I can't wait to see the BULL$H*T Kathrine L. Replies back with like she does to all reviewers.
Dear Alex B,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team