Alex B.

Kingdoms of Camelot is marketed as a social strategy game. It has slowly evolved into an online casino.
Every in-game item worth having is marketed on a chance-to-win basis. Only basic items can actually be purchased, all premium items are marketed on a chance to win.
Important troop enhancing combat items are only upgradable in-game on a chance basis. It has turned into a lottery with no absolutes, appalling rates, and even worse lacking any transparency. Kabam refuse to announce odds of winning any item sold on chance.
New material is pushed into the game without any reasonable testing. In fact, the latest release went global while issues were still being identified in Kabam's test domains. The reason for the release to be pushed before any bug fixing was obvious 15 minutes later - the first "chance-to-win" box promotion was advertised.
Since release a vast amount of bugs have been identified, and as yet not rectified. In the week since release we have however had a dozen "chance-to-win" promotions based exclusively on the rushed and error filled new content.
Also very poor treatment of customers - Kabam created test domains without informing customers unlucky enough to play on these servers, and without consent or compensation for the myriad of glitches inherent with first releases. On top of this, Customer Support at Kabam is almost non-existant.
You are very lucky to receive anything more than an automated no-reply email informing you your submission has been closed. It is common to receive a response completely irrelevant to your issue. It is extremely rare to receive a satisfying resolution.
Kabam have also effectively removed themselves from their forums. Instead they have chosen to exploit customer volunteers as moderators and intermediaries, allowing Kabam to avoid any communication with their customer base when things go wrong.
All in all, a company that has lost the spirit behind game creation in their lust for profit.