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I purchased an iPhone 7 128GB RED from the Australian based user 'heyitsfaby'. Carousell had VERIFIED this user. Money was transferred directly into the bank account of the user, however the product has never been recieved. Not long after the money was transferred the account was been suspended. This was A SCAM.
I tried to get into contact with Carousell, sending them dozens of emails about this situation. Not only have Carousell, failed to reply, they continue to VERIFY users who are fraudulent, and create vicious scams.
My situation is not uncommon. This has happened to thousands of young online shoppers in the past year and it is unacceptable. Carousell need to have stricter guidelines and policies in place that protect consumers. At the moment it is a mere fact sheet about how to beware of dodgy dealers which fails to be both enforceable and effective.
AVOID carousell at all costs. Stick to ebay or amazon or other online shopping sites that have measures in place to protect customers.
Tip for consumers:
DO NOT USE THIS SITE.
stick to ebay or amazon or other online shopping sites that have measures in place to protect customers.
Alex B.'s review of Carousell earned 8 Very Helpful votes
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Carousell customer service is not professional, cold and pretentious. I am still grateful since...
