Excellent customer service. I had an issue convering a file and sent an email to Customer Service. Less than 4 hours later, a Customer Support Specialist, Grace, responded. She asked me to send her the file, and her team converted it for me within a few hours. In the era of AI, it was a delightful experience working with a human and not having to navigate through a chat bot and trying to find a solution for the issue. Overall, a very easy and seamless experience. Thank you.
We're glad we were able to get your file converted successfully for you, Alexandria. Thanks so much for taking the time to leave us a lovely 5-star review!