I have had Ipsy for over a year. Its gotten better with every bag. I pretty much like everything I get. At least 95% of the time. I do the reviews every month so I continue to get items I like. Only thing kinda going down hill are the points and selection of the items for redeeming points seem to run out way to fast now but other than that (that's why I have 4 out of 5 stars)... Its not that bad. I don't mind some stiff being small. I do get one or two full sized products each month. You get discounts on brands each month, they offer lots of giveaways each month... I don't plan to cancel any time soon. I have dealt with their customer service and I didn't have any issues. They answered all my questions and replaced my missing glam bag when it got lost in the mail. No questions asked. I'm still pretty happy with Ipsy and will continue to be a customer.