Alexander V.

Will never give you an answer or a call back, or any kind of message except for 1 saying they received you claim, and it will be 15 days. It is now going on since August and I have received nothing except them telling me it will be 30 days, then another 30 days, and even when I talk to a supervisor, and have it expidited, I get nothing. Cannot get a manager on the phone or the person who is handling the claim. I am promised a call back, but it never comes. Do not waste your money on these people, even though Princess uses them, get your own insurance, but stay away from AON affinity insurance. Get insurance, just not these people.

Horrible customer service. Never call, never lets you speak with an appraiser, hasn't paid a claim or even called me in 2 months, even though I have gone through princess, and called them myself, the only answer I get is that my claim is under review. Not one call back, from them or a text, or email, absolutely nothing. I rate them zero not even one star, NO stars to this company.