I ordered the Front of Handle Pump Replacement for my Rowenta Steam Iron on 7/25 with expedited shipping. The item arrived broken in a priority envelope. This item is by no means flat. I do not understand why it was shipped in an envelope. We returned it. I requested that we be reimbursed not only for the item but priority shipping as well. As of 8/11 we have not received our refund. I do not recommend this company.