Alejandro P.

I got the basic website package. The work that was provided was of really low quality.

The first time I requested a refund, they told me a hadn't given them a fair chance. So I tried to provide feedback and make the most of the situation.

After a few rounds of feedback, I did not see notable improvements in the work, and even saw it moving backwards.

The second time I requested a refund, I was denied once more because I had gone through multiple rounds of feedback. Read that again.

I was then told that because of my price tier, I shouldn't have expected excellent quality work.

The retention specialist offered me a max refund of 30-40%, 3 weeks later, I'm out some cash with some unpresentable website designs and a sour taste in my mouth.

Also worth mentioning, it says the company is in California but everyone I spoke with sounded like they were calling from an offshore call centre. So if you have trouble with accents this may not be the right agency for you.

Pros:
Their communication is good, they will usually reply in 2-3 days.