Alec R.

This company is an absolute joke.

I contacted them to build me a canvas printing website. I had two people previously attempt to make this for me using networks like fiver and they both failed.

I know that I this company are just a bunch of middlemen (they outsource all work abroad and couldn't build a website between them) but I thought at least they will be able to connect the links and build me the website that I have requested.

After telephone consultations of me going into great detail how I want it to function, and what website I would like it to be like. The salesman Darren, told me what software would achieve my goals priced it up for £3600.

I agreed and paid half upfront.
I was quoted 7 weeks in July and now we are in February and they haven't done anything.

Websites previews they have shown me looks like a 10 year old did it. The canvas printing functionality was for custom t shirts printing. And this was in December.

I told them that this is nothing like I wanted.

Now I have requested a refund as they haven't done any work on it and they have refused. Not because they have done work like I have seen on other reviews. Because they have used software that I agreed to in the contract.

Bearing in mind I have no idea what software would I need that's why I came to them in the first place. Now because I have been mis sold a product they are now telling me because I have agreed as Darren told me this is what I need, I can not get a refund.

Now Darren is saying that to achieve what i want there is a £7000 software but I only agreed to £3600 one. I have told them that this was never mentioned. There sales department clearly doesn't know how to sell. If what I want will cost me £7000 plus why sell me something for half the price?

I have mentioned that with all things, if it is going to cost more to get the job done, you should re estimate the work. Let the customers know it will cost more to achieve the goals. And then let the customer have a choice to proceed or decline and get a refund as the work one be satisfactory if they don't proceed with the new estimate.

I have asked for my design brief which I have filled out online, and no one will provide me with a copy of it as it will prove them wrong and incompetent.

I advise anyone who decide to use this company to be very very specific. Don't agree to software agree to functionality only. And if you want a basic website. Just go to places like fiver or freelancer. At least when they can't complete it to your satisfaction they will refund your money.

I will now be taking this company to court, as I wanted to be up and running by Christmas, they have failed to deliver and refusing to terminate the contract and refund me.