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Ale B.

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Experience: Baby & Kids, Business

Member since April 2019

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1 Review by Ale

I signed up for FamilyTime in January based on some of the reviews I saw online but I guess these good reviews were posted by the employees. First of all, I signed up for a trial and from the first day, the app did not work properly so I cancelled my trial. Well, the company still went ahead and billed me for, basically nothing. I have been going back and forth with them since then and they still cannot give me my refund. They keep putting it off and I don't know when I'll get it, but I will not give up. This company is a complete joke. They claim their functionality is amazing and the app does nothing close to what they claim. Their customer support is very bad too - not even a phone number to call, everything is done through chat, you cannot speak to a manager and basically once they take your money, you're out of luck. Please stay away from this app.

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