Dear Ale a.,
Thank you for your feedback.
We regret your experience.
We would like to bring to your attention that we have a strong Money Back Guarantee, which protects you as a customer. We are working 24/7 for you, and always ready to assist you with any issue.
Could you please, provide us with your order ID number or contact us directly? We would be glad to resolve the issue in a positive manner.
Looking forward to hearing from you.
Best Regards,
Catherine Warnke
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Dear Ale a.,
Thank you for your feedback.
We regret your experience.
We would like to bring to your attention that we have a strong Money Back Guarantee, which protects you as a customer. We are working 24/7 for you, and always ready to assist you with any issue.
Could you please, provide us with your order ID number or contact us directly? We would be glad to resolve the issue in a positive manner.
Looking forward to hearing from you.
Best Regards,
Catherine Warnke