I ordered a Over sized rug costing over 425.00. It was very poorly wrapped, There was parts badly frayed and and dirty. A few day later no refund, they have to wait for pictures and I explained thats not the customers problem. I expect a prompt credit and for them to take care of the paperwork for damages since the trucking company even reported it upon receipt that it was damaged and I refused upon receipt, returning it. WARNING Don't buy from this company, requesting a refund is lengthy. I will but several rooms of furniture's from Overstock rather than them, additionally compare their sale prices to other sites if you do decide to purchase, inflated and them marked down claiming big discounts.