Albert J.

Giving FlipKey 5 stars because I am impressed by how quickly they responded to 2 queries that I sent them recently regarding cancellation of my booking and request for full cash refund because of my flight being cancelled thanks to COVID-19. I imagined that it would be a headache because of the stories I had heard with other hotel and travel agents e.g. extremely slow or no replies at all. However, within 2 days of submitting my request for full cash refund together with the required documentation, I received FlipKey's reply that I would be receiving full cash refund. The first time round when I contacted FlipKey to ask some questions, I received a helpful and pleasant reply in less than one day. Thank you and great job FlipKey! :)