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I bought a watch to measure my heart rate at sports. It come to the rate of 25BPM which is not accurate. I contacted the service through their portal for a exchange or refund but no answer. A month later i got an email that the problem is resolved. There is no phone I can reach them, submitted the same request again and there is no any other response afterwards. Don't buy anything on this website. You won't feel happy about product and service.
Alan L.'s review of Tmart.com earned 4 Very Helpful votes
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Hi alan,
It is our honour to help you and sorry to hear this problem.
But in normally, we will reply to you within 48 hours by email.
Would you please check your spam? Or would you mind sending a screenshot for check on our system?
For this issue of watch, would you please check the manual and reset it to have a try?
And it is kindly that you can tell us the order number for check, thanks.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your early reply.