We bought tickets for a movie that the theater then did not show, for reasons that were not made clear. Since we did not find out until after show time that there was to be no show time, we could not request a refund until after that time. Needless to say since then we have failed time and time again to get satisfaction from their customer service, whose main skill seems to be figuring out how to block our reasonable requests to get the matter resolved. I must say it is pretty amazing that a company will go this far just to unethically hang on to a few bucks. Clearly they care nothing for their reputation if these hundreds of negative reviews are anything to go by. STAY AWAY!