THEY ARE STEALING OUR DONATIONS FOR THEIRSELVES. THEY RANDOMLLY CLOSE AS MANY ACCOUNTS AS THEY CAN. THEY DID NOT GIVE NO MONEY TO MY CHILDS SCHOOLA AND I SENT I 27 BAGS PERSONALLY. THEY ARE HORRIBLE AND I ALSO WOULD LIKE TO ADD THAT THEY DO NOT CLEAN THEIR CLOTHING AT ALL SO THEIR IS SOME TALK OF BUG TRANSFERRING. CUSTOMER SERVICE DONT CARE NOR ARE HELPING ANYTHING. AND THEY HARRASSED AND CLOSED ACCOUNTS ON PEOPLE ON MOTHERS DAY WHEN THEY ARE SUPPOSE TO BE CLOSED. NO CUSTOMER SERVICE CARES. HOLLY IS A HORRIBLE EMPLOYEE. AND DANIELL TOLD EVERYONE THEY CAN USE THE SAME COMPUTER BUT NOW THAT IS WHY ACCOUNTS ARE CLOSING FOR NO REASON. WHICH IT DONT MATTER THEY SEND THE WRONG SIZES ALL THE TIME AND CLAIM THEY LOOSE THE GOOD ITEMS ALL THE TIME. I BELEIVE THEIR EMPLOYEES JUST TAKE THEM. I GOT A EMAIL FROM A SCHOOLA COACH AND THEY HAD THEIR LINK IN IT. HOW PATHETIC!
Hi Alana, Thanks for taking the time to provide your feedback. I was able to check in with the team here on your account details. Per our one account per household rule, we put your account on hold. Because of the volume of donations we receive, there is currently a processing backlog and your items should hit the site soon if they meet our donation requirements.