A L.

SSENSE had emailed me asking to check the small amount that had been taken out of my account for 'security measures', £1.14 had been taken out. Just after that My order had been cancelled within 2 days without any notice at all whatsoever. When I had emailed SSENSE they said it was a security measure and that I should replace the order. I refused to replace the order and so asked for a refund. They refunded me within 2 days. It has been 2-3weeks and everything has been fine, until I noticed that SSENSE is repeatedly refunding and taking out £1.14 (their security measure). I emailed them asking them to stop as more order was cancelled and they replied with an automated email stating that I should 'replace my order with a different credit card'. I replied explaining what had happened and they once again got back to me with an automated email. In frustration I had emailed telling the now stop refunding and taking out £1.14 and how poor and deplorable their customer service is and I am yet to receive a response. Although I believe it would be an automated email as theyl customer service has no email etiquette.