Responded to an e-mail offer this morning and opted to be called. The phone rang immediately, and Billy Riley came on the line in about 6 minutes. It was clear early on that he was not only every knowledgeable about the many plan options, but that he was truly interested in providing me with the best, least cost option. In addition to finding me a better option for Plan N that I currently hold (up to A+) he arranged to pass me on to the Part D solution.