Aimee L.

I can not stress to you enough not to get a phone contract with this company. I was approached by them through Vodafone when I was with them and I got a free 10 pound contract which I was told I could leave at any point. When trying to leave I was told I would have to pay an exit fee and so had to upgrade my main Vodafone contract with them as it over lapped. They agreed I would have insurance when I signed up for the contract... 9 months later when my phone screen cracked and I tried to claim they had 'forgot to sort it out leaving me with an expensive bill to pay for my screen! I am now struggling to insure my phone due to the time since I opened the contract. All I get is a sorry and that it! No support, compensation nothing! The customer agents argue with you and even the complaints manager doenst respond to your calls. I have also been charged over 100 pound for a curtosy phone as it had no protection on it and the screen cracked. They had no insurance on that either! It's a shambles back street phone company who break contracts and the customer suffers because of it. I can't wait to leave them when my contract is up. Can't stress enough the trouble I have had and the lack of customer regard.