aimee h.

70% of the outfits are quality and fit well, but you can't return anything that doesn't fit, only exchange, that assumes they have a replacement size/color in the exact same piece. I recently "exchanged" four items. Between the time I mailed the incorrect sizes back, they "sold out" of the replacement items. They didn't hold them for me. Their solution was to just cancel the entire return (keeping the items I returned but not crediting me anything). Once I called they dealt with it, but if I wouldn't have called they would have clearly kep the money and items. Kate Hudson, it is sad you are aligning yourself with such a poor quality brand/service. You had a chance to compete with the likes of Stitch Fix, but execution missed the boat.

Phone service is terrible as well. It is clear they outsource this to another country.