Sadly, I didn't see these reviews before ordering! Everything the negative reviews said is exactly the response I received. They basically blame the customer for whatever goes wrong instead of realizing those of us who order from them do not necessarily have a printing background/ experience so how are we supposed to know how something will really turn out!?!? Looking at it online you still don't get an accurate representation. The font on the matches I ordered was so small I could barely read it! Wouldn't it have been better for them to send an email and make sure that that's how I wanted it to be? Tiny print that no one can read?
We are sorry your experience with us was not good but we do work with customers who are unhappy on a resolution. We have been in business for over 15 years, have sold millions of orders and pride ourselves on customer service so this is a surprise. Our customers can design their own or order from templates but can always preview their product prior to purchase. We also have a toll free number and online chat for customers to ask questions prior to purchase. We can not always know when someone thinks something is too small or too big but we try as best we can to question anything questionable. So sorry this did not work the way you wanted and that we could not make you happy in this instance.