Ahmed A.

Deceptive marketing like fandango VIP Account. If you buy tickets and can't make it don't expect refund or credit. I bought 2 tickets for 11:00pm showtime, at 9:50pm I wanted to get credit so I could use for next day. When I clicked the link "can't make the show?" In the fandango app. There was message saying that sorry can't refund or credit needs 2 hours notice before showtime. I tried calling their 24/7 help department I couldn't reach them for some reason. Called them next day they claim that they updated their app saying it is any minute before the showtime and app is up to date in my phone. The customer service agent keep repeating same words, I asked to talk to supervisor he gave me a hard time about it but finally said ok. Transferred the call I was holding for 30 minutes and voicemail answering comes up and before that their chat web hanged up in 2 second before I even say anything. So that money is gone but i learned lesson that they are out there to get you.