Absolutely abhorrent customer service. I bought a bag from them and I didn't receive any confirmation email from them. I tried calling them but there was no number to call. I sent them an email and it's a WHOLE MONTH! Without any reply! The item wasn't delivered, the money was pending from my card for 15 days and then was returned to my account! I thought ok I will give them an excuse because of COVID. I bought the item again and their stupid website did the exact same thing! What kind of business leaves the website malfunctioning for a month while it claims to be a big business and a brand? May be Michael Kors wants some donations because he is struggling with COVID? Will bad luck because he cannot receive donations either as his workers don't reply to the emails. But it's not the poor workers fault. This problem illustrates a huge management problem! Either the owners of the brand don't know how to run business anymore or they are so stingy to pay for more workers to handle small things like answering emails or fixing the website! Or may be both things together! Oh yes and may be some blame is on the workers too! So shocked and disappointed with their service! Me and my girlfriend had a terrible experience! Shame on MK!