I am waiting for my test more then weeks. Probably delivery has missed. I call to call center - they promise send a new one and nothing... I think it's a false company.
I'd be happy to assist you with your DNA kit replacement on a direct basis. Please contact me at "catarina.vipsupport@myheritage.com" via your registered email address so I can arrange for a replacement DNA kit to be sent to you as soon as possible.
Kind regards,
Catarina,
MyHeritage Team
Agata Has Earned 1 Vote
Agata S.'s review of MyHeritage earned a Very Helpful vote
Dear Agata,
I'm sorry to learn about your experience.
I'd be happy to assist you with your DNA kit replacement on a direct basis. Please contact me at "catarina.vipsupport@myheritage.com" via your registered email address so I can arrange for a replacement DNA kit to be sent to you as soon as possible.
Kind regards,
Catarina,
MyHeritage Team