I paid for a new Softorino YouTube converter license, downloaded and installed the program, but the license I received in the mail didn't work. So I called support and got a message that someone would get back to me. So I went online to find an answer to my problem. I requested another license. That did t work either. Finally, logged in and went to a different page, requested another license and that one worked. Not very helpful support, lots of wasted energy.
Apologies for the license issue you faced. And we're glad you found a resolution by requesting another license.
We'll address this with our support team to improve our service.